Akamai深入Sola Analytics查看器诊断

New addition to Sola Analytics media measurement and analysis product provides viewer-level service data for subscriber troubleshooting and QoS

拉斯维加斯 (4月10日)

Akamai科技公司. (纳斯达克:AKAM), 领先的云平台，为企业提供安全保障, 任何设备上的高性能用户体验, 在任何地方, today announced the availability of Viewer Diagnostics as part of its Sola Analytics media measurement and analysis product. 新组件扩展了焦点, depth and detail of Sola Analytics capabilities from the audience aggregate level down to the individual viewer level, providing media companies with critical 信息 for effective online support of each viewer.

Gaiam电视 has transitioned to Sola Analytics in order to take advantage of Viewer Diagnostics. The online video provider has enlisted Viewer Diagnostics to support its streaming video service, 哪一个提供5个以上的独家访问,000部电影, 献给有意识的媒体的纪录片和原创节目, 个人成长, 精神与健康. 另外, Gaiam电视 is using Akamai’s Sola Sphere content storage and delivery solutions in conjunction with Brightcove’s Video Cloud online video platform to offer a comprehensive multi-screen video service that provides access to secure, high-quality video content across multiple connected devices and platforms.

“Akamai的观众诊断是Gaiam电视服务的重要组成部分, giving us the ability to offer quick and accurate customer support with immediate access to important details of a subscriber’s viewing experience,杰森·莱利说, 导演, Web开发, Gaiam电视. “Sola Analytics integrated seamlessly into both our Brightcove Video Cloud and Silverlight Smooth Streaming platforms, allowing us to easily get up and running with a full streaming video offering that combines high-quality video with top-tier customer service.”

Real-time access to viewing experience 信息 for each subscriber provides deep insights, 回溯多个计费周期, into activity summaries and records for behavioral and quality metrics such as errors, rebuffering, 视频质量和许多其他的, which customer care representatives can use to quickly assess and troubleshoot issues and make informed decisions. An intuitive user interface uses color shading to highlight dates during which customers may have experienced service issues. This functionality allows Akamai customers to easily identify which titles exhibited lower performance characteristics and drill down into detailed viewing session data without revealing any personally identifiable 信息.

“Brightcove customers increasingly seek more in-depth reporting on quality of service for video delivery performance,杰夫·沃科特说, 他是Brightcove的首席营销官. “Akamai's Viewer Diagnostics and Sola Analytics are an easy plugin that extends the Video Cloud platform to provide customers with critical insights into viewer experiences. Today's announcement is another great example of two market-leaders joining forces to help customers discover audience behaviors and make important business decisions.”

“Viewer Diagnostics is an important step in the evolution of the business of online video, 立即给予媒体公司, granular insights into a viewer’s experience that is designed to allow them to deliver and tailor the type of comprehensive services to which consumers have become accustomed with other subscription offerings,科里·霍尔沃森说, 产品管理总监, 媒体, Akamai的. “它不仅提供了关于播放的有价值的信息, Viewer Diagnostics automatically presents each video play in the context of all other similar viewers, creating a comparative picture of the viewer's experience that can aid in the quick identification of the breadth of any quality issues that may be present.”

Viewer Diagnostics is available now as an add-on module to Sola Analytics, Akamai基于云的视频测量和报告产品. 查看器诊断的组合, Audience Analytics behavior and quality analysis and QoS real-time operations monitoring form a powerful analysis and reporting solution that addresses critical online video service and operations requirements. Sola Analytics is part of Akamai’s Sola 媒体 Solutions platform of cloud-based content preparation, 储存和运输工具.

Akamai is demonstrating Viewer Diagnostics along with its platform portfolio of cloud-based solutions designed to help media companies deliver, monetize and measure the highest possible quality experience across Internet connected devices while also protecting their brand and content at the 2013 NAB展会， 4月8日至11日在拉斯维加斯的展台 SL2724.

关于Akamai

Akamai is 领先的云平台，为企业提供安全保障, 任何设备上的高性能用户体验, 在任何地方. At the core of the Company's solutions is the Akamai Intelligent Platform™ providing extensive reach, 加上无与伦比的可靠性, 安全, 可见性和专业知识. Akamai removes the complexities of connecting the increasingly mobile world, 支持全天候消费需求, 并使企业能够安全地利用云. To learn more about how Akamai is accelerating the pace of innovation in a hyperconnected world, 请访问 www.akamai.com or 博客.akamai.com，并在Twitter上关注@Akamai.